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If making appointments through the online appointment system from a device it a different time-zone please be aware that your appointment may show in local time

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Appointments

Routine appointments can be booked up to 4 weeks in advance. We are very short of routine appointments due to staff shortage.

For emergencies during working hours you should telephone the centre on 414874 preferably between 08:00am - 10:00am. When you telephone please give the receptionist, clearly, your name, address, a contact telephone number and the nature of the problem.

Telephone Advice

The Practice is always happy to provide advice to you if you are concerned about a health problem. There is a duty senior nurse/nurse practitioner or a duty doctor available each day subject to house call commitments. Please leave details with the receptionist – the duty staff will contact you, occasionally this may not be possible until later in the day or even the following day. For advice calls it is best to try to ring late morning or early afternoon.

Repeat/Telephone Requests

You can telephone to make requests such as repeat medical certificates (sick lines) etc. Such requests will be noted by our reception staff and passed to your usual doctor. Such requests are only dealt at the end of surgeries and depending upon the doctor’s availability. For this reason please ensure that you allow at least three working days for the request to be dealt with.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

We have a DNA (Did Not Attend) policy. DNA is defined as not attending an appointment without warning (doctors and nurses appointments). Patients who repeatedly "DNA" can be removed from the patient list. Patients will receive warning letters should they "DNA" twice in 6 months.

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